Shipping policy

Who We Are
Clawt limited ("we," "us," or "our") operates the website https://sorte-sorte.co/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

We offer Flat shipping HK$ 30.00 within the Hong Kong Area.

Shipping Range

Delivery Area: We currently ship within Hong Kong.
Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

Handling Time: Orders are processed within 2-3 business days, Monday to Friday.
Cut-off Time: Orders placed before 14:00 (GMT+08:00) Hong Kong Standard Time (Hong Kong) will be processed the same day; those placed after will be processed the next business day.
No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

Transit Time: Orders typically arrive within 5-11 business days after handling, depending on the destination.

Shipping Process

Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Email: info@sorte-sorte.co
Phone: +85290604228
Address: 6A O'Brien Road, Wan Chai, Hong Kong