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FAQ's
Top Reasons to Choose the Sorte InBag
What makes the Sorte Inner Bag so stylish and functional?
- Style and Organization: The Sorte InBag is made from premium Naia fabric by Eastman, which is certified, measurable, and traceable, ensuring your bag remains neat, organized, and effortlessly stylish.
- Premium Materials: Crafted from soft, high-end imported materials, this organizer enhances your bag's functionality by neatly storing items, maintaining shape, and adding structure.
How does the Sorte Inner Bag protect and preserve your main bag?
- Durability and Protection: The durable fabric conforms well to the bag’s shape and reduces wear caused by internal friction, protecting your bag.
- Shape Preservation: Using the inner liner consistently prevents the bag's leather from sagging and creasing, which can become permanent if neglected.
What are the everyday benefits of using the Sorte InBag?
- Efficient Organization: Keeps your belongings orderly and easy to locate.
- Flexible Design: Features a lightweight, bilateral layer design that complements the natural expansion of your bag, adapting to its contents.
- Cleanliness and Value: Maintains the cleanliness of your bag’s interior, helping to retain its value over time.
- Simplified Access: Organizes your bag so you can find items quickly and easily, eliminating the hassle of digging through clutter.
Shipping & Returns
Do you ship internationally
We are pleased to offer worldwide shipping for our customers. Whether you're located close to home or across the globe, you can receive our products right to your door.
How long will it take to receive my custom-made insert?
Since each Insert is custom-made, please allow 7-21 business days from the time of order to delivery. This timeframe allows us to ensure the highest quality and attention to detail in each product.
How are shipping costs and duties calculated?
Shipping fees and any applicable duties are calculated at checkout. These costs depend on your shipping destination and the specifics of your order, ensuring that charges are fair and transparent.
How can I track my order?
Once your order is dispatched, you will receive a tracking number. This number allows you to monitor the progress of your shipment at every step, providing peace of mind and anticipation as you await your custom insert.
Can I return a product if I order the wrong size or change my mind?
We specialize in custom-made products. As a result, we do not support a 7-day return policy for non-quality-related issues. Each product is meticulously hand-sewn, which may result in a normal variance of approximately 0.1 to 0.5 cm. Due to the bespoke nature of our items, we, unfortunately, cannot accept returns or exchanges if the wrong size is ordered or if you change your mind after purchase. We encourage you to review your order carefully before finalizing to ensure it meets your needs.
Gift Purchases
Can I include a personal message with my gift purchase?
For those buying our Insert as a gift, we offer the option to include a personal message. During checkout, you can write your message, which will be handwritten on our elegant paper card, adding a thoughtful touch to your generous gift. This service is ideal for adding a personalized note to celebrate special occasions or to express your sentiments.
Is special gift wrapping available for purchases?
All of our products, come in beautifully designed packaging that is perfect for gifting. Our elegant and sophisticated packaging ensures that every purchase feels special, whether it's a treat for yourself or a gift for someone else. There's no need to opt for additional gift wrapping, as our standard packaging has been crafted to delight and impress right out of the box.
Product Care
How should I care for my Insert?
Caring for your Sorte Insert is straightforward to ensure it maintains its beauty and functionality over time. Here are the care instructions:
- Wash at or below 20°C - Gentle washing helps preserve the fabric's quality.
- Hand wash, Normal - Hand washing is recommended to avoid any damage that might occur in a machine.
- Steam as needed - Light steaming is permissible to remove wrinkles without damaging the fabric.
- Hang to dry in the shade - Avoid direct sunlight as it can fade the colors and weaken the fibers.
- Do not wring - To prevent altering the shape and texture of the fabric, avoid wringing out water after washing.
- Do not bleach - Bleaching can degrade the integrity of the fabric and alter its color."
What does your warranty cover?
At Sorte, all of our products are covered by a one-year warranty from the date of purchase. We are committed to repairing any defects in materials or craftsmanship during this period, at no additional charge for the repair work itself.
Please contact us at info@sorte-sorte.co before sending your product back to us. Once we've provided you with the necessary details, you will need to cover the one-way shipping cost to our facility.
Please note: This warranty does not cover lost items, scratches that result from normal wear and tear, improper use or storage of your product, and any modifications to your product done by a third party.
Do you use ethically sourced materials?
Yes! At Sorte, we are committed to sustainability and ethical practices. Our products, including the InBag Insert, are made using Naia™ Renew fabric from Eastman. This material is produced from 60% sustainably sourced wood pulp and 40% GRS-certified waste materials that would otherwise be destined for landfills. We ensure that our materials are not only high in quality but also responsibly sourced to minimize environmental impact.
Contact
Still have questions? We're happy to help! Please email us at info@sorte-sorte.co and we will get back to you within 24 hours.
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